Frequently Asked Questions
Everything you need to know about your Nemoequipment experience.
What is the standard shipping timeframe for my order?
We typically process and ship orders within 1-2 business days. Depending on your location, standard delivery usually takes between 3 to 7 business days.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Nemoequipment ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.
How should I care for my Nemoequipment garments?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label. Generally, machine washing cold and hanging to dry is best for longevity.